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Fix Zoom Audio Not Working on Windows 10 - Customize your Desktop Screen
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I am trying to remotely help a not techie lady, fix a problem with Zoom. She is on a Windows 10 desktop and using MS Edge browser. She does not have a webcam or microphone - but that's not a problem because she just want to watch and listen. She has used Zoom before without problem, but last week she joined a zoom meeting and was able to see the video, but unable to get any sound. Sound on the machine is working - she can watch youtube videos etc with sound - no problem.
She is joining via a link that takes her to Edge - she does not have the client installed. I set up a zoom meeting and she joined using Edge, and video worked, but again no sound. There is an option in Zoom to test audio - she tried this and sound came out of her speakers just fine. However she was unable to hear anything I said via Zoom. I had the same problem but resolved the issue by uninstall of Zoom and then installed a fresh copy of Zoom bit client.
It seems the problem is with the Zoom bit version. Hi RxB Since she is not using the actual desktop client, I'd suggest trying the web client in a different browser. While Zoom tries to provide a consistent experience with the web client across the different web browsers, not web browsers are equal.
I'd suggest trying to join on either Firefox or Chrome, both of which are far more stable and consistent when using the web client. If that's not an option, you would need to ensure she is connected properly to computer audio when in the meeting, and ensure the Zoom web client has access to her mic and speakers through the browser.
Neither Chrome nor the Desktop Client worked. Still no sound from Zoom - video fine but no sound. Hmm - This is my second time typing all of this - I wasn't signed in first time - it let me do all the typing and then told me I wasn't signed in and threw away all of my typing!!! Not very friendly! I visited the lady concerned. I don't think she had ever been using the Chrome option.
Her daughter had installed the Zoom Desktop Client and she had been using that. Sure enough there was no sound even though the sound test worked and no obvious reason.
I decided to uninstall and reinstall. When I closed the client it popped up with a "There is an new version - would you like to update" - I gladly accepted and after this everything was fine - we had sound and vision! Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.
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Search instead for. Did you mean:. Zoom Products Meetings Why no sound in zoom? Why no sound in zoom? RxB Observer. Sound settings in Windows all look fine.
What else should I be looking at? Thanks, Roy. All forum topics Previous Topic Next Topic. Ay Observer. Hi Roy, I had the same problem but resolved the issue by uninstall of Zoom and then installed a fresh copy of Zoom bit client.
You can also try to uninstall the audio driver from Device Manager and reinstall. All the best. Bort Community Champion. In response to Bort. Can I just confirm that Zoom should work without a webcam - no microphone and no camera. I think I'm going to have to pay her a visit - it's very difficult doing this remotely.
Many thanks, Roy. In response to RxB. So where was I - ahh yes - An Update. So fixed - Ho humm.. Post Reply. Related Content.
Why is my audio not working in Zoom meetings?
Even if there is not a solution, there should be an answer as to what the problem is--but I haven't seen it. Choose where you want to search below Search Search the Community.
Search the community and support articles Windows Windows 10 Search Community member. Any suggestions? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
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Yes No. Sorry this didn't help. I've used the speakers connected to the front panel with Zoom before, but just tried the back. No joy. BTW, a couple months ago my printer stopped working after a Windows update. Happened to lots of other people too. When you find that Zoom audio refuses to work in Windows 10, please first try restarting your computer. Restarting a computer can remove the unknown causes that lead to the issue.
Check if audio is muted on your computer. If there is a slash on the audio icon, it means that the audio is muted and you can unmute it by clicking the audio icon. It is convenient to use the Volume icon on the taskbar to change the sound volume. But this icon is missing from Win 10 taskbar. Therefore, try enabling the Join Audio option. Step 2: Look at the bottom-left corner and then click the Join Audio option. If the microphone that you are using is corrupted, which impeding Zoom audio from not working in Windows So, switch to another microphone.
Step 1: Launch Zoom and select the Settings option from the drop-down menu in the top right corner. Step 2: Go to the Audio button on the left side and then select the connected Microphone from the drop-down menu under the Microsoft section. After that, tick all boxes except Mute my microphone when joining a meeting. Do you encounter the Zoom microphone not working error during use?
No sound during most recent zoom meeting - Microsoft Community.
How to Fix Zoom App Audio not working on Windows 11/10 - Top Guides
Let me know if that doesn't work, we can try to troubleshoot further. If you already have the Zoom app on your computer, click on it to open the Zoom app. From there, on the top right of the Zoom app, there should be a little gear icon. That is the settings icon. From there you can go to Audio in order to get there. It details how to do it.
In reply to Thomas Medicielo's post on June 6, Be safe, take care. This site in other languages x. Step 3: Make some noise and see if the green bar on Input Level shows. If it does not pick up the noise you are making, then your microphone is probably the cause of your audio problems on Zoom.
Follow the next fix to select a different microphone. Sometimes Zoom audio may not be working on Windows 10 because your device is connected to a wrong microphone. You might have forgotten that your headphones are connected or your computer or you may have automatically selected the wrong microphone when Zoom launches.
Step 1: Click the small arrow next to the Mute button when your audio is on. This will bring the drop-down menu. Step 2: In the Speaker section, click Test Speaker to play a test tone and see if your speaker is connected to Zoom. Step 3: If you are unable to hear it then you should select another speaker see Fix 7 or adjust the volume on your PC. Your Zoom audio may not be working on Windows 10 because you are connected to the wrong speaker. The steps to change a different speaker is simple.
Step 2: The drop-down menu will give you the option to select the right speaker. Once you select the correct speaker, your sound on Zoom on Windows 10 should begin to work. The error that you have no sound in Zoom on Windows 10 may be rooted in something a bit more technical and advanced. To solve it, you can try resetting advanced audio settings. Step 2: Select Audio. Click the checkbox before Show in-meeting option to 'Enable Original Sound' from microphone.
Step 3: In Audio Processing section, change the default settings to Moderate. Therefore, you must check the privacy settings and permit the same if the toggle switch remains disabled. If the bug persists even after trying the above fixes, there might be a problem with sound connectivity. One can easily solve such issues by running the Sound Troubleshooter. Just perform the below procedure —.
In case none of the above methods resolve the underlying cause, there might be some issue with the Zoom App itself. So, we suggest uninstalling this application, rebooting your PC to clean any leftover files, then only Reinstall the Zoom app.
An out-of-date operating system might trigger various weird issues including Zoom sound not working. For better performance and stability of Windows, make sure you check for the updates regularly. Once done, restart your computer for the changes to take full effect, and you should be hearing the sound on Zoom normally. Have further questions or suggestions? Please feel free to share your comment below. Hence, click on the Unmute icon. Your PC will have a list of applications and programs that are allowed for audio and microphone access.
If in case Zoom is not on this list, you cannot hear any audio while using the app. Therefore, ensure the audio settings are enabled for Zoom on your PC by following the below-mentioned steps to fix Zoom audio not working Windows 10 error. Enable Allow apps to access your microphone option as highlighted in the pic below.
On the same screen, toggle on the option marked Allow desktop apps to access your microphone as depicted below. Make sure Zoom appears in the list of allowed desktop apps. In some cases, Zoom may load into the meetings without audio devices leading to Zoom audio not working problem.
If Zoom interferes with other applications and programs on your PC, you may face Zoom audio not working issues. Some other programs may use your microphone and thus, you may not be able to use Zoom audio. Exit all applications and restart Zoom as instructed below:. Select the Zoom process and click on End task as depicted below. Locate and select the unwanted background processes using high Memory and disable them similarly.
You may face sound connectivity issues if there are any glitches or bugs on the hardware part, troubleshooting this will help you resolve the same. Press the Windows key , type Control Panel , and click on Open. Click on the Playing Audio troubleshooter option to Find and fix problems with playing sound. Click on the Advanced option in Playing Audio troubleshooter.
Then, check the Apply repairs automatically option and click on Next. Click Next on the Hardware and Devices troubleshooter window. In this case, you can try the remaining fixes listed in this article.
To ensure proper audio levels in Zoom, your PC has to meet some audio requirements. Else, you will face several audio-related issues in all video conferencing applications.
Follow all of these checklists to ensure proper Zoom audio settings in Windows
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